1. What sizes do you offer for children?
We cover newborn sizes up to 6 years, with detailed size charts for each age range.
2. Are your fabrics safe for sensitive skin?
Absolutely! We use soft, breathable materials that are gentle and safe for delicate skin.
3. Do you offer returns if the clothing doesn’t fit?
Yes, we have a 14-day return policy for unworn, untired, unwashed items with tags still attached. Customers need to bear return delivery charges.
4. How long does delivery take?
Standard UK delivery usually takes 3–5 working days, and we offer faster options at checkout and currently using Royal Mail as our trusted delivery partner.
5. Are your clothes ethically produced?
Yes, we work with trusted suppliers who meet ethical production standards, ensuring quality and fair practices.
6. Do you offer gift wrapping or gift options?
Yes! We offer optional gift wrapping at checkout, perfect for special occasions.
7. Are your clothes true to size?
Our designs are matched with standard UK sizing, but we provide size guides to help you choose the perfect fit.
8. Do you offer international shipping?
Currently, we focus on the UK, but we’ll be expanding internationally soon!
9. Are your clothes machine washable?
Yes, most of our clothing is machine washable. Please check the care (instruction) label on each item.
10. How often do you launch new collections?
We typically release new collections seasonally, so keep an eye out every few months!
11. What if I received a faulty item?
We try to send faultless products, but in case it happens we’re sorry! Contact us within 48 hours, and we’ll arrange a replacement or refund.
12. Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible, and we’ll do our best to help.
13. What makes your brand different?
We focus on high-quality, affordable kids wear that’s both stylish and comfortable, with transparency in everything we do.
14. How can I contact customer service?
You can reach us via chat, email, enquiry form, or our website’s contact details. We’re always happy to help!